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Turnaround Times
At Xerosix, our standard turnaround from receiving your order to dispatch is 3–5 working days. This is an estimated timeframe and not a guaranteed delivery date. Turnaround times exclude weekends and public holidays and do not include delays caused by third-party couriers.
Please note that larger or more complex orders may require additional time to process.
Delivery
All orders are shipped using DPD. Once your order has been collected by the courier, Xerosix cannot accept responsibility for any delivery delays or errors, nor any consequential loss resulting from courier actions or inaction.
Returns Policy
Items may be returned under the following conditions:
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The product delivered does not match your order
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The item is faulty or defective
If your order arrives incorrect or faulty, please contact us at info@xerosix.co.uk within 14 days of receiving your delivery. Be sure to include:
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Your order number
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The name the order was placed under
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A description of the issue
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A clear photo if the issue relates to print, embroidery, or garment faults
We cannot take action until the goods are returned for inspection. Once assessed, if the issue is deemed valid, we may offer a reprint or replacement to resolve the problem.
⚠️ Please Note:
We do not offer refunds or exchanges if the incorrect size was ordered. It is the responsibility of the buyer to check sizing carefully before purchase. Size guides are available on request or within product listings to assist with this.
Any issue raised after 14 days will be deemed as accepted by the customer and the order considered complete.
